Frequently Asked Questions
We answer common questions about using express/intercity buses and this service.
Service Basics
Q. What kind of information does this service provide?
Q. What kind of information does this service provide?
Real-time operating information, seat availability, fares, and terminal information for express and intercity buses across Korea. It is based on the Korea MOLIT TAGO public data, so you can rely on the accuracy.
Q. Is this service free?
Q. Is this service free?
Yes, it is 100% free. You can look up everything without signup or login, and there is no paid feature.
Q. Is there a separate mobile app?
Q. Is there a separate mobile app?
No app download is needed — the site is optimized for phones, tablets, and PCs in any web browser. You can also add it to your home screen for app-like convenience.
Q. Do I need to sign up?
Q. Do I need to sign up?
No. To remove unnecessary friction, signup has been disabled. You can find the bus information you need as soon as you arrive at the site.
Q. Where are my recent searches stored?
Q. Where are my recent searches stored?
For privacy, search history is stored only on your device (browser) — not on a server — in temporary storage. Clearing your browser cookies/cache also clears the history.
Q. Do you support dark mode?
Q. Do you support dark mode?
Yes. To reduce eye strain, dark mode is applied automatically based on your system settings, so you can use the service comfortably at night too.
Booking & Payment
Q. Can I book directly on this site?
Q. Can I book directly on this site?
Currently this service is lookup-only and does not provide payment or booking. Please book via official channels such as Tmoney GO, Kobus, or Bustago.
Q. Are the booking sites different for express and intercity buses?
Q. Are the booking sites different for express and intercity buses?
Yes. Express buses are typically booked via Tmoney GO or Kobus, while intercity buses use Bustago or the Intercity Bus Integrated Booking system. Tmoney GO now offers integrated lookup for many routes.
Q. Can I buy a ticket at the counter on the day?
Q. Can I buy a ticket at the counter on the day?
Yes — at the terminal ticket counter or self-service kiosk. However, during holidays and weekend peak times tickets sell out quickly, so check seat availability here before heading out.
Q. What do I need for student discounts?
Q. What do I need for student discounts?
Bring documentation such as a student ID or youth ID. Online, choose the "Youth" fare; at the counter or when boarding, the driver may ask to see your student ID.
Q. Is there a senior discount?
Q. Is there a senior discount?
Express buses generally do not offer senior discounts. Intercity buses may offer 10–30% discounts depending on the route and operator. Check directly with the terminal or operator for accurate information.
Q. How do veterans receive their discount?
Q. How do veterans receive their discount?
Bring your veteran's ID and book at the counter, or after online booking complete the verification step on site. Free or discounted benefits vary by grade.
Q. Where can I get a receipt?
Q. Where can I get a receipt?
For online bookings, you can print or save a receipt from the "My Bookings" or "Booking History" menu of your booking site/app. For on-site purchases, the ticket itself serves as the receipt.
Cancellation & Refunds
Q. What is the cancellation fee?
Q. What is the cancellation fee?
Generally, no fee up to 2 days before departure. From 1 day before to 1 hour before departure it's about 5%; from 1 hour before to departure it's about 10%. After departure, 30%–50% may be withheld, or the ticket may be non-refundable.
Q. Can I get a refund if I missed the bus?
Q. Can I get a refund if I missed the bus?
Even after departure, you can often get a partial refund (typically about 70%) if before the scheduled arrival time. App refunds may not be possible, so visit the terminal counter immediately.
Q. Can I partially cancel a card payment?
Q. Can I partially cancel a card payment?
If you booked multiple tickets in one payment, partial cancellation may or may not be available depending on the booking site's policy — sometimes you need to cancel all and rebook. Tmoney GO generally supports partial cancellations.
Q. I want to cancel because of a delay.
Q. I want to cancel because of a delay.
If service is canceled or significantly delayed due to natural disasters or operator fault, you can receive a full refund without fees. Please contact the terminal counter for assistance.
Q. I lost my ticket — can it be reissued?
Q. I lost my ticket — can it be reissued?
If the booking can be verified via card payment records, the counter may be able to reissue it. However, paper tickets bought with cash and not registered to a name are difficult to reissue or refund if lost.
Boarding & Tips
Q. Can I board with a mobile (QR) ticket?
Q. Can I board with a mobile (QR) ticket?
Yes — most express/intercity buses scan a QR code at the onboard terminal. Maximize your screen brightness when scanning for better recognition. No paper ticket needed.
Q. How early should I arrive before departure?
Q. How early should I arrive before departure?
Arrive at the terminal at least 10 minutes early and confirm your boarding gate. Buses depart on time — even one minute late and the bus will not wait.
Q. Can I eat on the bus?
Q. Can I eat on the bus?
Foods with strong smells or liquid (stews, burger combos, etc.) may not be allowed. Simple drinks (with lids) and non-smelly snacks are generally fine, but be considerate of other passengers.
Q. How long are rest stops?
Q. How long are rest stops?
On long-distance routes the bus typically stops at a rest area for about 15 minutes. Listen carefully to the driver's announcement and confirm the departure time. Remember the bus number or location.
Q. What if I miss the bus at a rest stop?
Q. What if I miss the bus at a rest stop?
Stay calm and go to the rest stop's main information desk immediately. Staff can contact the operator or the next bus to help. (Knowing the operator's phone number ahead of time helps.)
Q. What's different about Premium buses?
Q. What's different about Premium buses?
Premium buses offer 160° reclining seats, individual monitors, privacy curtains, wireless chargers, and more — comparable to airline business class. Fatigue is noticeably lower on long trips.
Q. Is Wi-Fi available?
Q. Is Wi-Fi available?
Most Premium and Deluxe express buses have free Wi-Fi (check the seat-side notice). Some regular express or intercity buses may not.
Q. Are there USB charging ports?
Q. Are there USB charging ports?
Most newer express/intercity buses have USB charging ports next to or under the seat. Premium buses also support wireless charging pads.
Baggage & Lost Items
Q. How much luggage can I bring?
Q. How much luggage can I bring?
Generally, 1–2 carry-ons within about 15–20 kg per person can go in the trunk for free. Excessive or moving-house-scale luggage may incur a separate cargo fee.
Q. Can I bring a bicycle?
Q. Can I bring a bicycle?
In principle only folding bicycles (packaged) are allowed. Regular bicycles may be allowed at the driver's discretion if trunk space allows, but may be refused. Removing the front wheel is good etiquette.
Q. Can I travel with my pet?
Q. Can I travel with my pet?
Pets in a dedicated carrier (cage) can ride with you. They must not disturb other passengers; if they make noise, boarding may be refused. Large dogs are typically not allowed.
Q. I left something on the bus (lost items).
Q. I left something on the bus (lost items).
Contact the arrival terminal office or the operator's office immediately. Knowing the date, time, departure/arrival points, and seat number (if possible) increases the chance of recovery.
Q. Can I send a parcel via the bus (small cargo)?
Q. Can I send a parcel via the bus (small cargo)?
Yes — most terminals offer express bus cargo ("Zero Day" parcel) service. You can send and receive on the same day, which is faster and cheaper than quick services.
Terminal Facilities
Q. Are there storage lockers at terminals?
Q. Are there storage lockers at terminals?
Major terminals usually have paid storage lockers. Fees vary by size, and card payment is increasingly common in addition to cash.
Q. Is parking free at terminals?
Q. Is parking free at terminals?
It varies. Major terminals (Seoul Express, Central City, etc.) tend to be expensive; smaller regional terminals are often free or have affordable public parking nearby.
Q. Can I stay inside the terminal late at night?
Q. Can I stay inside the terminal late at night?
Some terminals operate 24 hours, but many close after the last bus. Rural waypoints and small terminals may not allow overnight waiting — confirm in advance.
Q. Are there pharmacies or convenience stores in terminals?
Q. Are there pharmacies or convenience stores in terminals?
Large terminals have pharmacies, convenience stores, restaurants, and cafes. Smaller terminals usually have only a convenience store. Some basic medications can be bought at convenience stores too.
Technical Issues & Reports
Q. The data looks different from reality.
Q. The data looks different from reality.
Occasionally there is a mismatch due to road conditions or system delays. If you consistently see incorrect information, please report it by email — we will check and request corrections quickly.
Q. I can't find a terminal in the list.
Q. I can't find a terminal in the list.
The terminal may have closed or been renamed. Very small wayside stops may not appear in the system. Please verify the exact name.
Q. How do I propose features or partnerships?
Q. How do I propose features or partnerships?
Email codenum404@gmail.com — we read carefully and reply. Ideas for improving the service are always welcome.
Didn't find your answer?
If your question isn't on the list above, please reach out — we're happy to help.
Contact us